Below is the full interview that we have conducted with Mr. van Bokhoven regarding his start-up “Flight-Delayed.co.uk”;
1. What is it exactly that you do and what “Flight-Delayed.co.uk” is all about?
If you encounter delay, cancellation or overbooking, www.flight-delayed.co.uk has the solution. Flight-Delayed makes sure customers receive the compensation they are entitled to. This is based on European law that regulates the amount of compensation passengers are entitled to. The only thing you have to do is fill out the three step form and find out what compensation ( 250 up to 600 EUR) you could get. Start submitting your flight number and date of flight in the ‘claim calculator’ and within seconds the database will say if you will be compensated. Flight-Delayed uses this information (flight number- and date) to verify your flight using historical flight- and weather data; this way the passenger knows if the claim is valid. When a passenger is not entitled to compensation it is most likely due to a force majeure: ‘exceptional’ technical problems, volcanic eruption or a bird strike.
As soon as you submitted your claim you will get a log in account. Trough the built in ‘track&trace’ you are able to follow the procedure step by step and day by aday.
With us you only pay a small expense if a claim is successful you decide yourself what the service is worth to you. Our goal is to inform as much people as possible and we want to keep it as easy accessible as possible.
2. When has “Flight-Delayed.co.uk” been founded? And what stage is “Flight-Delayed.co.uk” currently at?
Flight-Delayed started off as Green Claim and is founded by three former Amsterdam students, Mario Wester (26 ), Bart de Jonge (24), and Tom van Bokhoven (28) in September 2010. Since that moment we went through the procedures about 2.000 times. This was the only way to understand and automate the process. We finished the current system may 2012. Currently, we have websites for flight delays in eight European countries. Like www.vlucht-vertraagd.nl in The Netherlands and www.flug-verspaetet.de in Germany.
Q2 2013 we want to be live in all European member states. Next to this we are developing some other systems to help customers with other problems.